Frequently Asked Questions
Quick answers about ordering, shipping, products, and returns.
Ordering & Payment
How do I place an order?
Browse Explore or Digital Prints, add items to your cart, then checkout with your shipping and payment details. You will receive an email confirmation once payment clears.
What payment methods do you accept?
We accept approved methods shown at checkout, including card and other options powered by our payment partner. Orders are confirmed after successful payment.
Shipping & Delivery
How long does delivery take?
Delivery times are estimates and depend on your location, product type, and courier schedules. You will see guidance at checkout and in your order emails.
Do you ship nationwide?
Yes — we deliver across Nigeria. Shipping fees are calculated at checkout unless a promotion states otherwise.
Products & Framing
Can colours look different in person?
Yes. Screen brightness, lighting, and handcrafted finishes can cause slight differences. Minor variations in colour, texture, or framing are normal and not treated as defects.
Do you offer custom commissions?
Yes. Portrait and custom orders usually require a deposit before work begins. Contact us with your brief and we will guide you through the process.
Returns & Accounts
What if my art arrives damaged?
Notify us within 48 hours of delivery with clear photos of the item and packaging. We will assess the case and may offer repair, replacement, or a refund as appropriate.
How do I track my order?
Sign in to your account and open Orders, or use the tracking details in your confirmation email. Need help? Visit our Help page or contact support.
Still have a question?
Reach us at info@wikieart.com or hello@wikieart.com
Wikie Art Ltd · Lagos, Nigeria