Refund Policy

We want you to be happy with your purchase. Because artworks are often unique or made to order, refunds are handled carefully. This policy explains when refunds or replacements may apply.

• Item arrived damaged or defective (reported within 48 hours with photos)
• Wrong item delivered
• Order cancelled by us due to pricing error, stock issue, or failed fulfilment
• Obvious payment or checkout errors where we cancel and refund

• Change of mind after successful delivery of undamaged artwork
• Minor colour or texture differences due to screens or handcrafting
• Custom commissions after the non-refundable deposit has been paid (unless we cancel)
• Damage caused after delivery by mishandling or improper display

Email us with your order number, a short description of the issue, and clear photos where relevant. We will review the request and respond with next steps — repair, replacement, partial refund, or full refund where appropriate.

Approved refunds are processed to your original payment method. Timing depends on your bank or payment provider and usually completes within several business days after approval.